Resume

Owned product vision, strategy, and execution for Spend and Accounts Payable products spanning AP Automation, Corporate Card, and the BILL App Center for partner integrations.

• Launched the BILL App Center, a third-party developer ecosystem and certification program, onboarding 30+ strategic integrations in six months and driving a 25% lift in 3-month retention for integrated accounts.
• Led 0-to-1 launch of BILL’s Mid-Market expansion, architecting core workflows and deep ERP integrations (NetSuite, Sage Intacct); scaled to $XX Million ARR within 3 years with 65% adoption in the target segment.
• Identified nonprofit/education as an unserved vertical and led product expansion into it, co-built GTM strategy with Sales and PMM, improving trial-take rate by 27%.
• Launched Spend Reimbursements with ERP integrations, expanding the platform from card-only to full employee spend; reached 45% feature adoption in supported cohorts with reactivated accounts contributing 30% of segment revenue growth.
• Averted loss of $4.2M in monthly revenue from a critical third-party service sunset; led flight-risk triage with Sales and CX across 1,300 accounts, securing 71% of revenue in 3 months and 99% in 6 months.
• Designed and implemented a crawl-walk-run machine learning strategy for vendor name matching in ERP sync; reduced match error rate from 27% to under 5%, saving financial teams an average of 4 hours/week of manual reconciliation.

Launched a real-time analytics platform for Autodesk Customer Service.

• Shipped a self-service cloud analytics platform 0-to-1, managing the engineering team and cutting data reporting lag from 2 days to under 2 minutes.
• Led retention strategy for Autodesk's community forums, delivering a 20% increase in 30-day retention and a 12% boost in active engagement through targeted user lifecycle and re-engagement programs.

• Owned end-to-end SDLC and on-prem deployment for insurance accounts including Geico and Amica.

• Built and delivered airfare search services (availability, routing, pricing) spanning 35 major airlines.
• Improved efficiencies and workflows by redesigning existing APIs and saving 100+ dev hours per week.

Placed 2nd at Merck-Microsoft Digital Healthcare Challenge 2013, winning $17,500.

Awarded full merit scholarship and a Teaching Assistantship; GRE 1470/1600 (95th percentile).